TESTIMONIALS
I am enjoying working on my second product from you very much which is intended for my Grand daughter. There is just one thing that has puzzled me, there is far more thread than I need.
I could perhaps do with some guidance over the problem of joining the open weave fabric on to material to make the cushion. On the first one , I experienced difficulty in unravelling of the edges as I made the cushion.
Other than that, a satisfied customer!
J Foster
Great craft/knitting bag. I've got quite a few projects on the go at the one time and this bag is super for carrying everything together and it was good value for money at £10. Really pleased.
I would definitely buy from you again,I had no problems ordering or finding what
I needed,and no problems receiving it thanks.
Will definitely use your company again and tell my friends ,I thought the sales representative who I spoke with was so helpful and very polite and informative ..Very encouraging in this day and age Thankyou.
A genuine part at a competitive price and no delivery charge (which can be a big issue here in NE Scotland), what more can you ask for.
Been dealing with your company over the past 6 yrs. staff are very helpful n polite. Bend over backwards if there is a problem to deal with. Would recommend your company to any one who needs your help with machine and accessorys.
As always GUR on the balll. Their materials are brilliant. Make up well and the fabric is alwats superior quality and choice is fantastic. Customer service is extremely good and personal and if they say they will do something it is followed through without delay. Their sewing machines are the best quality with reasonable price tags abd the ability to pay over several periods of time is an innovative idea. After Sales Service is second to none and personal experience of this has left me in no doubt if any such situation should come about in future, I will be in the best hands. Sue Smith
I am always impressed with the very quick delivery of items ordered, this is so important when you rely on them arriving at a certain time. Lovely quality of items too.
My second order of these bobbins for my Janome machine they are excellent came extremely quickly a wonderful service will not hesitate to use GUR again.
Once again I am a highly satisfied customer. My orders a dealt with speedily and efficiently
The web site is laid out in an easy to use format, with the feet and accessories in groups of sewing machine brands
Thank you
Lamp offered at a competitive price. Straight forward ordering and prompt delivery. Unfortunately, the lamp did not work. A replacement was arranged and arrived one week later (it was out of stock). This one works fine. The original was returned with the courier.
I am very pleased with the hoop I ordered for my Janome 500e. I bought the hoop in the sale so I purchased it at a reduced price which makes me happy. It arrived well packaged and in super quick time. Many thanks.
Great service again, good prices for good products. Found an online shop I trust at last.
Best price for this tapestry. Arrived very quickly. Excellent service. Have just placed another order.
Really pleased with the helmet foot. It came within 7 days from placing my order so I will definitely buy other products from GUR
Excellent quality fabrics at a good price & excellent service. Replied to my email very promptly & quickly dealt with the question I raised. Would shop here again. Thank you
Highly recommend, very good products and service , love all my products that I have bought from my Pfaff Expression 3.5 to all my different accessories etc for my machine, love using this company very competitive on prices.
It was a good experience in so much as the Price, Advice, Delivery, and excellent customer service. Just keep doing what you are doing in the way you do it. Regards Susan.
Brilliant and efficient service. After sales care second to none. All my queries were handled very fairly and I am a very satisfied customer. Thank you.
This bag is strong and has a pocket at the front which is large and it looks smart. Very quick delivery to
Bag is perfect for my new sewing machine and was delivered quickly. However the puller on the zip of the pocket came off the zip completely the first time I pulled it which meant I couldn’t close the pocket. Rather than the hassle of sending it back I finally managed to force it back over the teeth of the zip and clamp it back on with pliers. Working fine now !
Had a query with my order which was sorted out straight away with a quick phone call. Very friendly and pleasant service.
Needles work very well with my old Singer overlocker. The items were a little long in the post but that wouldn't stop me ordering again. I like this company.
I am a very happy customer. The communication was great, delivery was in time as agreed, the machine is working well. Thank you
I was disappointed in the colour. I had ordered burgundy which is the colour used above on your website. The colour that I received was more of a purple. I did not request to return them as they will probably be used eventually however I still have to find some true burgundy ones. This experience has put me off buying threads on line
Very happy with the speed of delivery and with the packaging. The cutting mat is huge and definitely good value - I am very happy with my purchase.
Not use yet in my starch. But it feels and looks lovely. And the service was good , deliver fast . will be shopping with you again very soon.
I ordered and paid for an ex Display machine. I then got an email to say "sorry that machine was already sold" was i disappointed ?? oh no, rather than disappoint me, i got a brand new machine instead !! im so pleased with the way this company treat their customers, i buy all my sewing equipment from them, they never disappoint, brilliant service !!
I enjoy shopping at GUR because it's easy to find what I'm looking for, the service is wonderful and prompt, the price is competitive.
Delivered following day, great service.
It takes a lot of practice to get even pleats as instructors are quite difficult to follow. Once mastered, it’s a good piece of kit to have.
Excellent advice and help to purchase the right machine for my needs. Great deal, great customer service and quick delivery.
Just what I wanted and at a great price. Product works well and is just as described. Will be ordering again in the future
I ordered a few fabrics, FQ etc in the clearance which were bargins! Lovely Gutermann fabric, good quality. I will definitely check out the sales earlier next time! Colours were pretty accurate too! Also, Gur were quick to notify me when FQ were sold out. No problems with orders. Will keep checking this website for offers!
Exceptional price for a sturdy machine. I had telephoned to speak to an advisor as I specifically wanted a lightweight machine to take to workshops as I already had a larger Pfaff which I also purchased from GUR. I am very pleased with this machine, also the Pfaff and a Janome embroidery machine I also purchased from GUR. I find they are so willing to advise and the follow up if there are queries exceptional. I would not purchase a sewing machine from anywhere else. The delivery was rapid and I was even told a time slot for delivery. I am very pleased.
The process and delivery of the items was good. I have bought from you before and I have recommended you to others.
Excellent service. The coverlock clear view foot was put to use immediately and has proved very useful indeed.
a true delight to buy from I have bought sewing machine and varies other things and has always would highly recommend
Everything went like a charm, with the pens arriving sooner than expected.
Would definitely order through GUR in the future!
Items received well packaged and perfect. Easy to order, competitive prices and everything is good quality. Excellent all round service.
As I had not received my item for over two weeks from the order date I rang and explained. The person who I spoke to was very helpful and explained the situation. I duly received my item within two days of contacting the company.
Thankyou very much
Beautiful fat quarter fabrics, great quality.
The Jelly Roll is the firstr I have ever bought and it is already bringing me a lot of pleasure - what a lovely selection of designs and again lovely quality.
Postage still a bit slow! 8 days for delivery.
Purchased the cantilever sewing box. Really pleased. Excellent quality - very well made. Would definitely recommend.
After seeing this lamp in friend’s sewing room, it was just what I needed for my sewing work...esp with aging eye-sight. It will a great asset on the grey days of winter & such excellent design,
Excellent prompt delivery...thank you.
Thank you for the order which arrived a bit earlier than anticipated as it was on special order. The website experience wasn't very good as a floating dialogue box informing me of other people's purchases kept getting in the way...very very irritating and unwanted (I do not care nor want to know about what other people have bought!) I mentioned this and a couple of other points to the young man I spoke to (very helpful) when I had to call to get a query answered. Haven't used the needles yet but I do not anicipate any problems.
Brilliant Service! Brilliant Sewing Machine!
I am so pleased with the online service GUR gave and the sewing machine I purchased is a delight to use!
Being able to purchase such a high quality machine at such a good price was a dream come true!
The delivery was exceptional, I am in France but the service was quicker than regular post, it only took 3 days!
I would recommend using GUR to anyone who wants to buy a good quality sewing machine at a great price!
Excellent service, providing a Quality item at a reasonable price. Thank you for a very professional service. I will certainly be buying more products from you and will be reccomending to others. 5 star well done.
I have been a customer of GUR for many years now and can honestly say that their service and quality is first rate. I highly recommend this company for being specialists in all things. Thank you for your excellent service.
Mrs E Nicholson
Excellent although a bit confusing regarding the payment at the end so consequently have made the order twice so unfortunately I will have to return one of the orders but thank you for your service .
The sewing machine bag is great quality, big size and looks great. I highly recommend this item.
Lovely machine, great price and fantastic service. Have recommended GUR to my daughter-in-law.