TESTIMONIALS

Fast delivery, items arrived as expected. The walking foot has made such a difference - I've finally finished something I've been struggling with for ages! Thank you!

Very pleased with delivery and exceptional value for the bobbin ring I love it.

I would certainly use this company again.

I ordered these tapestry needles online, the process was very straight forward. The service was quick and efficient and the product of a good quality with the added bonus of a handy case - no more searching for the proverbial needle in a haystack or in my case knitting bag!

I went to the GUR shop in Birmingham and the service was excellent - although I was given a free set of needles for my machine, they were not inside the box when I arrived home. However, I would order from GUR again.

Very good value beads and speedy delivery. I would recommend your store. Thank you for good service

Easy to shop on the website.
Competitively priced.
Arrived quickly.
An excellent service - thank you.

Thank you very much for the excellent service. My machine was delivered precisely when expected. The couriers information was useful and easy to follow. Very impressive

Great delivery service :-) The tracking system meant I knew just where the driver was whilst on his way to me. V good. The Sewist 525 that I received is absolutely perfect and has been working like a trojan since it arrived. Thank you very much!

Excellent service. Very speedy delivery and free!

Thanks very much for your very prompt & efficient service. Your website was very informative and easy to navigate. My sewing machine purchase lives up to expectation. Just can't wait to try out all the stitches.

No hard sell. When I rang for some details - very polite and patient. - The other companies that I rang - their atittude was if you are not buying - go away.

Fantastic experience ordering from GUR.Sewing machine was depatched same day and arrived the next day. Courier firm used by GUR were excellent, lots of delivery options, track online, arrived on time. Good communication from GUR on order status.Top service, highly recommended, wouldn't hesitate to use again.

Excellent have recently placed another order and received the same service

Very happy with the service I received,nothing was too much trouble very polite and helpfull ,will certainly be buying all my supplies from you in future, I ordered my pfaff expression 2.0,on Tuesday and received it today ,Thursday, and thanks too George the DPD driver who delivered it,

excellant packing
very good delivery time

Thank you this item is absolutely brilliant. I needed to get rid of my large sewing box and this takes everything I need. I would highly recommend you for quick service and good products.

I ordered 3 items and was happy with the initial service as my parcel arrived when estimated. Unfortunately one of the items was out of stock and I was advised that it should be with me shortly. I was advised that I could have a refund if I would prefer but thought that I would wait. After several days of receiving no further parcel, I made enquiries and was advised that it was unlikely to be back in stock till mid June. I would have preferred to have been aware at the time of ordering that items were out of stock rather than paying up front as I am still waiting and have no idea when I might receive my item. I have to say that I have again been offered a refund but just want my item as soon as possible.

Very helpful people and items arrived really quickly would recommend anyone to use them

Following a short phone call about my choice of overlocker, I ordered online and requested a delivery day to suit. Overlocker arrived with free gifts on day and time agreed! I was very impressed with GUR and the delivery company and I am very pleased with my Jaguar 097 that was replacing my very similar Frister-Lock4 that was over 30 years old.
Thank you GUR

Brilliant machine that sews and cuts beautifully, I have wanted this machine for quite a while and am very pleased with it. GUR have been fantastic, a quality company with a professional approach but a family feel, and nothing is too much trouble. I will have no hesitation in recommending them to my friends. 5 star!!!

My recent order came promptly and was packaged well. Thank you.

GUR sewing store provided very informative and impartial advice regarding a deal that was due as the machine I was interested in was out of stock. I called into the store and the team were all very helpful and down to earth enabling me to try out a couple of similar machines. After I had ordered the Janome 8050XL and arranged a delivery date there was a slight delay, and as it had taken slightly longer then expected they even offered to drop the machine off personally rather than wait another day for the courier. We arranged to collect the machine in the end and are very happy with the service received, thanks.

Bought two items recently on separate occasions, a specialised hoop for my embroidery machine and a new Babylock overlocker. Both orders were given equal importance and were delivered very quickly. A query about the second order was dealt with efficiently and in a friendly manner. I will certainly be buying from this company again.

Very good experience. I purchased my first overlock machine. Customer service answered all of my questions and I made the purchase and even received a discount. The machine came in less than a week.

Absolutely delighted with service I received when we came to Birmingham. Very helpful and giving us very good advice. Shall certainly recommend them.

In spite of the fact that the sewing machine was 42 or 43 years old, the lamp fitted perfectly and is now working.
Thank you for prompt service.

Fantastic service. Our Mega Steam Press Iron arrived quickly and efficiently. We phoned to make sure delivery was happening and your staff were friendly and helpful. The steam press produces fantastic ironing for our holiday park guests !!

No problems

As always, no problems. Great products. Wouldn't buy anywhere else.

Excellent service and prompt delivery.
Really pleased and will recommend this shop

I am very happy with my shopping experience with G.U.R. The delivery was prompt, well packaged and correct. I will be back to deal with your company again.

I purchased a Husqvarna Viking H class E20 sewing machine from GUR. As it was for a birthday present, I needed to be sure it would arrive on time. I telephoned the order through and was told it would be delivered the next day. It was! I was also able to track the parcel and was given a one hour delivery slot. I was very impressed with GUR and would certainly recommend them 😃

Great service, best price, quick delivery, will definitely shop here again.

Bought Pfaff Hobbylock 2. Best price found for this machine. Delivered within 24 hours. Well packaged etc. Unfortunately, the thread guide had been damaged. Customer services dealt with the enquiry and replacement part quickly and efficiently. Received direct from Pfaff within 5 days.
Reliable and very helpful - would recommend. Many thanks and a pleasure to transact with confidence. Ana

it took me five minutes to register and purchase my goods.if the delivery and article purchased is as good i will be recimmending you to my friends in the future.

A very helpful store. Kept me well informed of a delay in delivery. Would shop with you again and have already recommended you to my friends.

Really good service as well as price. My order was dispatched quickly and was well packed.

I will definitely use G.U.R in the future.

Excellent quick service. Would definitely shop here again.

Excellent service. Delivered quickly and arrived in perfect condition. Thank you.

Ordered one day and arrived the next. Excellent service and a very easy to use web site. I have recommended this web site to others.

Excellent service. The discount was a pleasant surprise.

The service I received when buying my sewing machine from yourselves was a pleasurable experience as the staff I dealt with were both courteous and polite. I would certainly reccomend your company to any of the members of the various clubs I attend.

All the staff are so helpful I just love the service and one to one you get when you buy from GUR nothing is too much trouble. My order was posted the same day and received the next what more can you ask for.
Thank you GUR x

My order couldn't be completely filled due to supplies but I was informed quickly ,my money returned straight away and the remainder of my order arrived promptly.All in all a good experience.

I checked out many web sites looking for the right sewing machine as a present for my wife and found your site easy to use and navigate. Must say I find other peoples comments about machines really helpful so thanks to them too. Dealling with GUR was a pleasure and I was guided skilfully to the most suitable machine within the price range .It arrived on time and looks the part although pressure of work has prevented it being used as yet. I had a quick scan of the user manual which seemed very user friendly so we shall see!

This is my third online purchase with GUR having also made a personal visit to their store.
I have found them to be very helpful and prompt at despatching goods.
The range of goods they supply is really good and I have always found everything I needed.
Thanks
Sue

Excellent service, wasn't sure which type of bobbin to order so called. The assistant knew so I ordered and received them within 2 days.
Such good value.

First class service again for iron steam press part

SEW SEW GOOD!

Found the machine I wanted on the easy to use we page, read the info and reviews.
Purchase was easy and quick, kept up to date with the status of my order, and I was not let down with the choice of delivery company (which I have to say is starting to govern people's choice of company for ordering goods online)

All in all there was nothing which 'needled' me about this company and they have got the market sewn up!!

i purchased my brother L14 machine with birthday money, i've wanted one for a while but am a total beginner. This model was recommended by a friend and so far im really happy with it. have managed to made a fully lined knitting bag...don't think its half bad for my first attempt. GUR offered a great price, with a great deal on an accessories kit. Fast delivery too! :)